At CIRCLEARA, every piece is a gentle reminder of your inner strength. Because many of our items are handmade in small batches or crafted from natural materials, they carry unique variations in color and texture. We believe these are not flaws, but the individual soul of the object.
We kindly ask you to be intentional and review your selection carefully before completing your order.
Our Extended Return Window
To give you the space to truly feel the energy of your piece, we have extended our return request window to 30 days from the date of delivery. We want you to feel comfortable and supported in your decision.
Return Eligibility
To maintain the integrity of our collection, please note the following:
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Handmade & Natural Variations: We do not accept returns for slight differences in pattern, shape, or color. These are marks of authenticity.
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Final Sale Items: Customized pieces, used or worn items, and orders with incorrect shipping details are not eligible for return.
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Intentional Choice: We do not accept returns for "change of mind." We encourage you to choose pieces that truly resonate with your clarity.
How to Initiate a Return
If you need to request a return, the process is designed to be simple and transparent:
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Log In: Access your account on our website.
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Select Order: Find the specific order and click into the details.
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Request Return: Click the “Request Return” button in the upper right corner.
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Review: Our team will thoughtfully review your request and provide a decision.
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Send Back: Once approved, please ship the item back within the 30-day window. We recommend using a trackable service to ensure its safe arrival.
Damaged or Incorrect Items
If your object arrives damaged or incorrect, please contact us within 7 days. Provide your order number and clear photos of the item. We will work quickly to find a fair solution, whether through replacement, store credit, or a refund, to restore your calm.
Shipping & Refunds
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Shipping Costs: Return shipping is the responsibility of the customer unless the return is due to our error. Original shipping fees are non-refundable.
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Process: Once inspected and approved, your refund will be issued to your original payment method. Please allow several business days for your bank to reflect the return of energy to your account.
"We truly want you to feel good about your order, and we will always do our best to resolve genuine issues with care."
Need Further Assistance?
If you have questions about your order or our process, please reach out via our Contact Page or email us at contact@circleara.com.
